Mitel Networks 5020 IP Phone Dual port, multi-line display IP telephone providing users fast and easy access to the features and applications enabled by Mitel Networks IP-based Integrated Communications Platforms. For users across the enterprise that require information about calls they handle combined with user-programmable access to advanced voice communications, IP-based applications and services. Ideal for users who must change their telephone feature set to match their changing needs, including managers, professionals, those who travel frequently, are often away from their desk, participate in conference calls, and contact center/help desk agents

• Built-in speaker
• Handsfree operation (half duplex)
• 2-line, 20-character backlit display with contrast adjustment
• Context sensitive softkeys for feature-set customization
• Phonebook
• Volume/Ringer Control
• CLID (Caller ID)
• Off-hook voice announce
• On hook dial
• 14 programmable multi-function keys (for speed dialing, broadcast groups, line appearances, feature access)
• 8 function keys: hold, Superkey for feature access, message information, speaker, microphone, transfer/conference, redial, cancel
• Dedicated headset jack
• Speed calling
• Call Me Back
• Placing calls on hold
• Transferring calls
• Setting up conference calls
• Voice mail access – large message waiting lamp
• Last number redial
• Automatic Call Distribution (ACD) Agent and Supervisor support
• Wall Mountable (desk/wall stand included)
• Integrated power options

COMPATIBILITY:

• Mitel Networks 3100 Integrated Communications Platform, Rel. 1.0
• Mitel Networks 3200 Integrated Communications Platform, Rel. 2.3
• Mitel Networks 3300 Integrated Communications Platform, Rel. 2.0