Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We're doing our part to protect that trust by ensuring that the information you give us is kept in the strictest confidence and never sold, rented, loaned, reused, disclosed or in any other way abused. Your personal information is treated with the utmost care, and will never be used in any way other than that for which it was given to us - Because we hate spam, junk mail and telemarketers! too.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo! Option

How do we use information?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How do we protect your information?

We implement a variety of security measures, specifically a 256 bit encryption, to maintain the safety of your personal information when you place an order with our company. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal identification. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Return Information:

Return Policy: (applies to all products unless otherwise indicated)
We offer returns on both new and like new products. All returns must be received within 14 days of the invoice date. A 25% Restocking fee is applicable on all New product returns and returned items that are not deemed defective. Our Free Ground shipping offer is waived on all returns if a replacement is not offered. Refunds will include the total of your purchase less shipping fees. Returned products must include all original packaging all original parts or accessories. Returned products must also have the original warranty sticker intact and undamaged. Incomplete products will be refused and/or returned. Software or Licensing fees are purchased as final sales, returns on these items are not accepted. Items purchased within 30 days are replaced via advanced replacement and are shipped the same method as the original purchase.  A return authorization number must be assigned by TelecomBiz.com to all items prior to being returned to TelecomBiz.com. All returned items without a return authorization number may be subject to additional charges. All returned boxes must have a copy of the required RMA Authorization forms in the box or items are subject to refusal. For returns on orders shipped outside of North America it is the customer's responsibility to pay for all shipping charges. No returns or cancellations will be accepted from customers outside of the United States who have already made a deposit or payment.
 

Warranty Policy: (applies to all products unless otherwise indicated)
Defective items: You ship us your defective item, and we get you a replacement.  An Advance Replacement Warranty is offered within 30 days of purchase date. We ship you a replacement, same method as purchase, as soon as a defective item is reported. For a nominal fee, you can even upgrade shipping on replacements to get them as quickly as you need them.

Shipping Policy:

Ground shipments usually ship the same or next business day. All expedited shipping will ship the same day as long as the order is placed before the shipment cutoff. Typical ground shipments could take up to 7-10 days depending of the area of UPS service. FREE UPS *GROUND SHIPPING* to 48 States on all online orders over $200.00 only. *STANDARD UPS RATES APPLY TO ALL EXPEDITED ORDERS.* Shipping cannot be calculated at this time through our store; if you would like a shipping estimate, please call us at 1-888-378-9411.