RMA Request Service Agreement

RMA Request Service Agreement

Return Policy: (applies to all products unless otherwise indicated)

We offer returns on both new and like new (refurbished) products.


•	A return authorization number must be assigned by TelecomBiz.com to all items prior to being returned to TelecomBiz.com. All returned items without a return authorization number may be subject to additional charges or refusal.
•	All returned boxes must have a copy of the required RMA Authorization forms in the box or items are subject to refusal.
•	All returns must be received within 14 days of the RMA invoice date or you will be charged for non-returned items.
•	Returns for credit will only be accepted within 14 days of the original invoice date.
•	Returned products must include all original packaging and all original parts or accessories. Returned products must also have the original warranty sticker intact and undamaged. Incomplete products will be refused and/or returned and subject to restocking fees.
•	Software or Licensing fees are purchased as final sales; returns on these items are not accepted.
•	A 25% Restocking fee is applicable on all new product returns and returned items that are not deemed defective.
•	Refunds will include the total of your purchase less shipping fees and restocking fees where applicable.
•	Our Free Ground shipping offer is waived on all returns if a replacement is not offered.
•	For returns on orders shipped outside of the United States it is the customer's responsibility to pay for all shipping charges.
•	Items purchased within 30 days are replaced via advanced replacement and are shipped the same method as the original purchase.

All returns must be shipped freight pre-paid to:
Telecombiz
22207 Starks Dr.
Clinton Township, MI 48036

Yes, I agree

If you have any questions, please feel free to contact us at: 800-576-7417

returns@telecombiz.com

FREE GROUND SHIPPING ON ONLINE ORDERS OVER $200

Ground shipments usually ship the same or next business day. All expedited shipping will ship the same day as long as the order is placed before the shipment cutoff. Typical ground shipments could take up to 7-10 days depending of the area of UPS service. FREE UPS *GROUND SHIPPING* to 48 States on all online orders over $200.00 only. *STANDARD UPS RATES APPLY TO ALL EXPEDITED ORDERS.* Shipping cannot be calculated at this time through our store; if you would like a shipping estimate, please call us at 1-800-576-7417.

Brand:

Business Phone Systems - Norstar, Meridian, Avaya, Cisco, Mitel Aastra, Partner, Definity, IP Office, and BCM. Our company provides high quality telephones and telephone systems to all sizes and levels of businesses at wholesale pricing. We offer both new and refurbished telecom equipment. We carry IP, Digital, Analog, SIP, and VoIP telephone systems as well as phones, replacement cards, components and much more. All of our equipment is backed by a 1 year warranty. Call us at 888-378-9411 for a Free Quote, or email our sales department at Sales@TelecomBiz.com.

As an independent distributor, TelecomBiz, Inc. is not affiliated with Cisco Systems Inc., Avaya Communication, Mitel, Lucent Technologies, Nortel Networks, Aastra, MCK Communications, Citel, Polycom, Plantronics, or their affiliates in any way. Merlin, Merlin Legend, Merlin Magix, Partner, Spirit, and Definity are registered trademarks of Avaya Communication. Norstar and Meridian are registered trademarks of Nortel Networks. Polycom® is a registered trademark of Polycom. Plantronics® is a registered trademark of Plantronics. Aastra® is a registered trademark of Aastra®. MCK® is a registered trademark of Citel PLC®.